Are you the type of leader who turns complexity into clarity and ensures nothing falls through the cracks? Do you excel at building trust with clients while coaching teams to deliver exceptional results? Are you ready to own client relationships end-to-end, from monthly reporting to strategic problem-solving?

Do you thrive in a role where your commission expertise and leadership skills directly impact business growth?

Why You'll Love Working With Us

$27-$31/hour with consistent 30 hours weekly – competitive compensation with work-life balance
100% Remote – work from anywhere in Illinois, Wisconsin, or NW Indiana
True Flexibility – adjust your schedule within business hours when family needs arise; we genuinely support each other
Leadership Impact – own client relationships completely while developing the next generation of commission specialists
Family-First Culture – founded by a working mom who built flexibility into our DNA; when life happens, your team has your back
Comprehensive Benefits – PTO (80 hours annually), 401K with 3% match after one year, $10 monthly internet stipend, charitable donation matching up to $100
Growth-Focused Environment – join a company experiencing 20% annual growth with clear paths for advancement and expanded responsibilities

Who We Are

TelePass LLC is a specialized outsourcing partner for sales commission operations in the telecom and technology sectors. Founded in 2012 by Colleen Passolt, we systemize complex commission processes for our clients with precision and reliability. We've grown 20% annually while maintaining our commitment to quality and our team's wellbeing. Our fully remote team of detail-oriented professionals manages millions in commissions monthly, serving as the trusted backbone for our clients' financial operations.

We Believe

Family First – We work hard so that when we're with our families, they come first. When your child is sick or you have a family emergency, we've got you covered.
Teamwork – We solve problems together. Quick Zoom calls turn hour-long struggles into 10-minute solutions. No one works in isolation here.
Perseverance – Commission management isn't black and white. We investigate, persist respectfully, and keep pushing until we find the right answer.
Graciousness – We're thankful for what we have and give back when we can, including annual charitable initiatives and donation matching.

What You Will Accomplish

Within 30 days:

Actively participate in monthly client meetings for all assigned accounts to gain a comprehensive understanding of client objectives and relationship dynamics.
Shadow experienced Managers of Client Relations to acquire in-depth knowledge of TelePass processes, policies, and client management best practices.
Conduct introductory meetings with assigned Client Specialists to establish collaborative working relationships and define partnership expectations.

Within 60 days:

Collaborate with each Client Specialist on all of their assigned accounts to observe and document existing client management workflows.
Review, update, and refine training documentation to ensure accuracy, clarity, and alignment with current operational procedures.

Within 90 days:

Independently manage the monthly processes for assigned clients with minimal oversight, demonstrating full ownership and accountability.
Serve as the primary point of contact for assigned clients, providing proactive communication, timely issue resolution, and strategic guidance.

What You Will Do

Finalize monthly reports and activities for clients, ensuring 100% on-time delivery
Conduct monthly client calls alongside Client Specialists to review performance and resolve issues
Coach Client Specialists through complex challenges, building their skills and confidence
Create and maintain training documentation and SOPs for client processes
Own client relationships completely, serving as the primary escalation point
Collaborate with leadership to identify growth opportunities and process improvements
Step in to handle specialist duties when needed, maintaining service continuity
Build new client processes from scratch when onboarding accounts

You'll Thrive in This Role If You

Take ownership of outcomes and never let deadlines slip through the cracks
Can juggle multiple client accounts while maintaining exceptional attention to detail
Lead with positivity and resilience, turning challenges into opportunities
Coach others patiently while maintaining high standards of excellence
Communicate complex commission issues clearly to both clients and team members
Think strategically about process improvements while handling day-to-day operations
Want to build something meaningful in a company that truly values work-life balance

Essential Experience

3+ years of client-facing account management or customer success experience
Commission management experience in telecom/technology sectors (strongly preferred)
Advanced Excel proficiency including formulas, VLOOKUP, and pivot tables
Team leadership experience with proven ability to coach and develop others
Financial/accounting background or experience with revenue operations
Available during business hours (8am-5pm Central Time)
Located in Illinois, Wisconsin, or NW Indiana (we like to get our team together twice a year in person.)

Ready to Build Something Beautiful?

If you're ready to lead with heart, own client relationships completely, and help us continue our growth trajectory while maintaining our family-first culture, we want to hear from you.

Join a company where your leadership will be valued, your growth supported, and your need for flexibility truly understood.

Apply today and discover what it means to work for a company that puts people first.

We're proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members, regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

Employment offers are contingent upon the successful completion of a background check—just one of the ways we maintain a safe, trustworthy, and people-first workplace.

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